Community Service Technicians - Telecommunicator

City of Temple, TX; Temple (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

The City of Temple, TX is seeking a Telecommunicator to provide vital communications between the public and law enforcement agencies. The role involves handling emergency and non-emergency calls, logs, routes, and enters data into CAD systems, while maintaining composure in stressful situations.

Requires a high school diploma or equivalent and at least two years of customer service experience, plus proficiency in typing and 10-key.

Qualifications

• High school diploma or equivalent
• Two (2) years of experience in customer service or related area
• Proficiency in typing and 10-key
• Pass extensive criminal background check and polygraph exam and evaluation

Responsibilities

• Operates in conformance with federal, state, and local laws, and department and city policies and procedures
• Serves as front desk by greeting customers, answering the telephone, directing public to proper law enforcement officials
• Works in fast-paced environment dealing with life-threatening situations
• Maintains composure to respond effectively and accurately in stressful situations
• Responds to any emergencies encountered in the front lobby as needed
• Receives, logs, and maintains complaints and requests from citizens concerning non-emergency/emergency requests for Police assistance and enters into Computer Aided Dispatch (CAD) system
• Receives incoming emergency/non-emergency calls and routes calls accordingly
• Searches for and retrieves data from CAD, Police records management system, National Crime Information Center (NCIC), and Texas Crime Information Center (TCIC) and distributes data/reports to authorized personnel
• Notarizes statements and complaints
• Processes monetary transactions and issue receipts
• Serves as a back-up with monitoring holding cells and Police Department entry ways by live video recording
• Records impounded vehicles and vehicle inventory
• Collects found property from community members and submits to the Evidence Unit
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Skills

Typing

10-key

Customer service

Criminal background check

Education

High school diploma or equivalent

Tools

CAD system

TCIC/NCIC

Job description

Ready to Start Your Career with the City of Temple?

Summary

Telecommunicator, under the general supervision of the Supervisor, services as a liaison and provides vital communications between public and local law enforcement to ensure safety of citizens and police officers. Must have availability to work flexible hours including nights, weekends, and holidays.

Essential Duties And Responsibilities

• Operates in conformance with federal, state, and local laws, and department and city policies and procedures
• Serves as front desk by greeting customers, answering the telephone, directing public to proper law enforcement officials
• Works in fast-paced environment dealing with life-threatening situations
• Maintains composure to respond effectively and accurately in stressful situations
• Responds to any emergencies encountered in the front lobby as needed
• Receives, logs, and maintains complaints and requests from citizens concerning non-emergency/emergency requests for Police assistance and enters into Computer Aided Dispatch (CAD) system
• Receives incoming emergency/non-emergency calls and routes calls accordingly
• Searches for and retrieves data from CAD, Police records management system, National Crime Information Center (NCIC), and Texas Crime Information Center (TCIC) and distributes data/reports to authorized personnel
• Notarizes statements and complaints
• Processes monetary transactions and issue receipts
• Serves as a back-up with monitoring holding cells and Police Department entry ways by live video recording
• Records impounded vehicles and vehicle inventory
• Collects found property from community members and submits to the Evidence Unit
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• Two (2) years of experience in customer service or related area
• Demonstrated proficiency in typing and 10-key as determined by the department
• Pass extensive criminal background check and polygraph exam and evaluation

Preferred Qualifications

• Experience in law enforcement office
• Familiar with law enforcement terminology
• Experience in dispatching and radio communications
• Bilingual in English and Spanish
• TCOLE Telecommunications Officer

Certifications, Licenses and Registrations

• Valid driver’s license

Thank you for your interest in the position. Please note only those selected for an interview will be contacted.