Emergency Dispatch & Front Desk Specialist

City of Temple; Temple (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

City of Temple seeks a Telecommunicator to serve as liaison between the public and local law enforcement, providing vital communications and front-desk support. You will handle emergency and non-emergency calls, log requests, and route information through CAD systems while staying calm under pressure.

The role requires a high school diploma, two years of customer service experience, and proficiency with typing and 10-key; successful candidates pass background and polygraph exams and may work

Qualifications

• High school diploma or equivalent.
• Two years of experience in customer service or related area.
• Proficient typing and 10-key per department.
• Must pass extensive criminal background check and polygraph exam and evaluation.

Responsibilities

• Operates in conformance with federal, state, and local laws, and department and city policies and procedures.
• Serves as front desk by greeting customers, answering the telephone, directing public to proper law enforcement officials.
• Works in fast-paced environment dealing with life-threatening situations.
• Maintains composure to respond effectively and accurately in stressful situations.
• Responds to any emergencies encountered in the front lobby as needed.
• Receives, logs, and maintains complaints and requests from citizens concerning non-emergency/emergency requests for Police assistance and enters into CAD system.
• Receives incoming emergency/non-emergency calls and routes calls accordingly.
• Searches for and retrieves data from CAD, Police records management system, NCIC, and TCIC and distributes data/reports to authorized personnel.
• Notarizes statements and complaints.
• Processes monetary transactions and issue receipts.
• Serves as a back-up with monitoring holding cells and Police Department entry ways by live video recording.
• Records impounded vehicles and vehicle inventory.
• Collects found property from community members and submits to the Evidence Unit.
• Follows City policies, procedures, and safety guidelines.
• Performs other duties as assigned.

Skills

Typing

10-key

Customer service

Education

High school diploma or equivalent

Job description

City of Temple seeks a Telecommunicator to serve as liaison between the public and local law enforcement, providing vital communications and front-desk support. You will handle emergency and non-emergency calls, log requests, and route information through CAD systems while staying calm under pressure.

The role requires a high school diploma, two years of customer service experience, and proficiency with typing and 10-key; successful candidates pass background and polygraph exams and may work