Dispatcher

Gfoat; Town of Texas (WI); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Gfoat seeks an emergency communications dispatcher to receive and route calls for police and fire services, while monitoring radio traffic and coordinating responders. The role requires flexibility for nights, weekends and holidays, with overtime as needed.

You will work with on-line data-entry terminals and general clerical tasks, and must complete required courses for certification, including TCOLE-related training within the first year.

Qualifications

• High school diploma or GED; six months dispatching preferred.
• Clerical/secretarial experience with extensive public contact required.

Responsibilities

• Receives calls concerning crimes, emergencies and other activities and routes responders to the scene.
• Routes law enforcement and fire personnel to incident locations.
• Forwards hospital-related calls to the appropriate location.
• Monitors radio traffic to maintain contact and status of law enforcement personnel.
• Performs data entry on online terminals as needed.

Skills

Typing 40 WPM

Public safety communications

Data entry

Education

High school diploma or GED

Dispatching experience (6 months preferred)

Tools

Telecommunications equipment

Radio dispatch systems

Job description

Operates emergency communications equipment, which receives and dispatches police or fire emergency calls via telephone and electronic dispatch equipment. Also, operates various on-line data entry terminals. The Communications Center is a 24/7/365 operation so you may be required to work nights/weekends/holidays and overtime. Regular attendance and punctuality along with being prepared to commence work at designated work locations, on the assigned or scheduled days and hours is expected.

Under general supervision, receives calls concerning crimes, emergencies and other activities. Routes appropriate law enforcement and fire personnel to scene. Forwards hospital-related calls to appropriate location. Monitors radio traffic to maintain contact and status of law enforcement personnel.

High school diploma or GED AND six months of public and/or private sector dispatching is preferred. Clerical, secretarial, or closely related work experience with extensive public contact in person and/or by phone, working with computers, or performing closely related duties is required.

Must be able to obtain within one (1) year of employment and retain Texas Commission on Law Enforcement.

Must be able to work any shift and extended hours as needed.

Must be willing and capable of completing all required courses and classes for certification requirements.

Must possess a Valid Texas motor vehicle driver’s license

Must pass a pre-employment drug screen and/or physical exam. Employees are subject to random drug/alcohol testing throughout their employment.

Must obtain a Telecommunicator license from the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment. U.S. citizenship is required by TCOLE.

Must complete TCIC/NCIC, TLETS, and TDD training within six (6) months of employment and an extensive training period.

Must have and maintain a satisfactory driving record.

Must have proficient typing skills with a minimum speed of 40 WPM or higher with accuracy.

Regular in person attendance is required.