Emergency Communications (Operator/Senior)

National Police; Georgetown, Northern (TX, KY); Hybrid; USD 53,000 - 65,000; Full time

Job summary

National Police in Georgetown, TX is seeking a dispatcher to handle emergency and non-emergency calls, provide pre-arrival instructions, and dispatch appropriate resources. You will work with CAD systems, TCIC/NCIC databases, and related programs while maintaining accurate records and communications with field units.

The role requires a high school diploma and may require licensing and certifications within 6–12 months. A strong attention to detail and crisis-intervention skills are essential.

Qualifications

• High school diploma or equivalent.
• Experience in public safety telecommunications preferred.
• Ability to operate CAD and related databases.

Responsibilities

• Answers emergency and non-emergency calls within Georgetown.
• Processes information from callers and provides pre-arrival instructions.
• Determines appropriate response and dispatches units accordingly.
• Relays information to field units and maintains communications.
• Performs crisis intervention with distraught callers.
• Enters and maintains data in TCIC/NCIC and TLETS/NLETS databases.
• Prepares clear records in CAD and related programs.
• Maintains licenses and certifications as required.

Job description

Salary: $28.83/hour

Position Summary:

Under close supervision, receives and processes emergency and non-emergency calls for police, fire, EMS, utility, and animal control services. Evaluates call information, provides pre-arrival instructions, and dispatches appropriate resources. Enters, updates, and maintains accurate data in the Computer Aided Dispatch (CAD) system and related databases. Monitors field unit status, relays critical information, and supports response operations. Performs crisis intervention and maintains clear, concise documentation of all activities. A high degree of accuracy is required, and incumbents must remain aware of the consequences of error. Work is observed and reviewed during performance and upon completion.

Essential Functions:

• Answers emergency and non-emergency calls for police, fire, EMS, utility, and animal control assistance within the City of Georgetown.
• Processes information from callers, including but not limited to nature, severity, location, and status of incident being reported.
• Utilizes associated fire and medical programs to classify response during call processing and provide essential pre-arrival instructions.
• Determines appropriate response and dispatches units accordingly.
• Assists dispatched units by relaying information regarding calls for service.
• Maintains communication with field units and relays updated or critical information.
• Performs crisis intervention with distraught callers during high-risk situations until appropriate emergency field units arrive.
• Enters, maintains, updates, and researches information within TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases.
• Researches and responds to inquiries from other law enforcement agencies and departments.
• Prepares clear and concise records with comprehensive documentation within CAD (Computer Aided Dispatch) system and TCIC/NCIC programs.
• Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles, and other property; verifies warrants or reports of stolen property.
• Maintains, updates, and accesses various logs and computer data files for all officer activities (incident reports, stolen or repossessed property logs, maps, shift logs, etc.).
• Utilizes various in-house record systems and programs (Flock, UMAX, OpCenter, In-code, Smart911, RapidSOS, RapidDeploy, Phoenix, Motorola Command Center, etc.) in coordination with incident investigation and dispatching.
• Maintains all licenses and certifications obtained per department and state guidelines.
• Performs other duties as assigned.

Requirements:

• High school diploma or equivalent
• Preferred: Two (2) years of experience in public safety telecommunications as a radio dispatcher and/or E911 call taker.
• Valid Class “C” Texas Driver’s License.
• TCOLE Basic or Intermediate Telecommunicator License (or obtain within 1 year)
• TCIC/NCIC Full Access Operator Certification (required upon licensing)
• TLETS/NLETS Certification (required upon licensing)
• Priority Dispatch ProQA Emergency Fire Dispatch (EFD) (within 6 months)
• Priority Dispatch ProQA Emergency Medical Dispatch (EMD) (within 6 months)
• TDD/TTY Certification (within 6 months)