Emergency Communications Dispatcher (CAD-RMS & 911)

Northwestern University; Evanston (IL); On-site; USD 61,152 - 70,000; Full time

Benefits offered by this job

Health care plans

Retirement benefits

Tuition discounts

Job summary

Northwestern University in Evanston seeks a Communications Dispatcher to operate CAD-RMS, radio, and telephone systems, monitor alarms, and relay critical information to campus responders. You will enter data, coordinate with LEADS/NCIC and other agencies, and support emergency messaging to the campus community.

The role requires strong English communication, accuracy in record-keeping, ability to multi-task under stress, and completion of pre-employment exams and background checks.

Qualifications

• High school diploma or equivalent; related experience acceptable.
• Minimum 2 years of related work experience.
• Proficient in English reading, writing, and speaking.
• Typing speed of at least 25 words per minute.
• Successful completion of pre-employment exams and background checks.
• Ability to maintain accurate records and reports.

Responsibilities

• Operate CAD-RMS, radio, and telephone systems.
• Monitor central alarm system and dispatch as required.
• Log and track calls and LEADS/NCIC information.
• Receive and dispatch emergency (911) calls.
• Monitor CCTV and assist responding officers.

Skills

English proficiency

Communication skills

Typing speed 25 wpm

Data entry

Multitasking under stress

Education

High school diploma or equivalent

College degree preferred

Tools

CAD-RMS

LEADS/NCIC

CCTV systems

Radio & telephone systems

Alarm monitoring systems

Job description

Northwestern University in Evanston seeks a Communications Dispatcher to operate CAD-RMS, radio, and telephone systems, monitor alarms, and relay critical information to campus responders. You will enter data, coordinate with LEADS/NCIC and other agencies, and support emergency messaging to the campus community.

The role requires strong English communication, accuracy in record-keeping, ability to multi-task under stress, and completion of pre-employment exams and background checks.