Emergency Campus Dispatcher — Rapid Safety & Communications

Metropolitan Community College-Kansas City; Kansas City (MO); On-site; USD 38,000 - 62,000; Full time

Job summary

Metropolitan Community College seeks a Campus Safety Dispatcher to screen and prioritize calls, dispatch responders, and monitor security systems across multiple MCC campuses. You will coordinate with police, fire, and emergency services as needed and maintain critical incident records using CAD, CCURE, and MULES.

The role requires strong communication, calmness under pressure, and the ability to make rapid decisions in high-stress situations to ensure campus safety and quick response times.

Qualifications

• High School Diploma or GED required.
• One year of specialized or technical training.
• Must attach the completed Application Addendum form.

Responsibilities

• Receive, screen, and prioritize emergency and non-emergency calls for service.
• Dispatch appropriate personnel and resources to incidents and coordinate with external agencies as needed.
• Monitor lockdown/security systems, cameras, alarms, and inform units of incidents.
• Utilize CAD, CCURE, and MULES to document and retrieve information.
• Initiate communications with district officials and provide information to staff and on-duty personnel.
• Document all pertinent information relating to incidents on campus.

Skills

Multi-line phone

Two-way radio

Customer service

Recordkeeping

Computers & software

Communication

Calm under pressure

Decision making

Education

High School Diploma or GED

1 year specialized or technical training

Tools

CAD

CCURE (Integrated Security System)

MULES (Missouri Uniform Law Enforcement System)

Job description

Metropolitan Community College seeks a Campus Safety Dispatcher to screen and prioritize calls, dispatch responders, and monitor security systems across multiple MCC campuses. You will coordinate with police, fire, and emergency services as needed and maintain critical incident records using CAD, CCURE, and MULES.

The role requires strong communication, calmness under pressure, and the ability to make rapid decisions in high-stress situations to ensure campus safety and quick response times.