911 Emergency Dispatcher I — Lifesaving CAD Operator

DeKalb County; Decatur (GA); On-site; USD 41,000 - 65,000; Full time

Job summary

DeKalb County seeks a 911 Telecommunication Dispatcher to answer emergency and non-emergency calls, enter data into CAD, and coordinate with police, fire and EMS units. The role supports a 24-hour operation and requires completing required certifications within stated timelines.

Minimum qualification includes a high school diploma or GED, plus one year of general work experience; testing of at least 25 NWPM is required, with ongoing training for POST, GCIC/NCIC, CPR and EMD.

Qualifications

• High school diploma or GED required; one year of general work experience.

Responsibilities

• Answers incoming emergency and nonemergency calls; enters information into CAD; coordinates with supervisors on priority calls.
• Provides lifesaving pre-arrival instructions in emergencies; stays on the line with callers until units arrive.
• Forwards information to appropriate units and updates GCIC/NCIC data; assists callers with police, fire and EMS information.
• Operates dispatch consoles; verifies and updates address data; testifies in court if required.

Skills

Communication skills

Typing speed 25 NWPM

Education

High school diploma or GED

Job description

DeKalb County seeks a 911 Telecommunication Dispatcher to answer emergency and non-emergency calls, enter data into CAD, and coordinate with police, fire and EMS units. The role supports a 24-hour operation and requires completing required certifications within stated timelines.

Minimum qualification includes a high school diploma or GED, plus one year of general work experience; testing of at least 25 NWPM is required, with ongoing training for POST, GCIC/NCIC, CPR and EMD.