Emergency Communications Dispatcher (911 Operator)

Public Safety Dispatch Network; Macon (MO); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Macon, MO is seeking dedicated 911 Call Takers to join our team. You will answer emergency calls, confirm locations, and document essential information for responders to coordinate rapid help.

Applicants typically need a high school diploma or equivalent, with strong listening, accurate typing, and clear communication. Training and certifications are provided as part of the appointment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Listening

Typing

Education

High school diploma

Job description

Public Safety Dispatch Network in Macon, MO is seeking dedicated 911 Call Takers to join our team. You will answer emergency calls, confirm locations, and document essential information for responders to coordinate rapid help.

Applicants typically need a high school diploma or equivalent, with strong listening, accurate typing, and clear communication. Training and certifications are provided as part of the appointment.