911 Emergency Communications Dispatcher — Training & Benefits

Public Safety Dispatch Network; Wayland (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

The Public Safety Dispatch Network is recruiting for an on-site dispatcher in Missouri. The role involves answering emergency and non-emergency lines, confirming locations and callback details, and applying scripted questions to determine urgency.

You will enter information into dispatch software and promptly forward data to the correct team. Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.

Qualifications

• High school diploma or recognized equivalent is required.
• Previous customer service or public safety experience helps; some vacancies accept applicants without dispatch experience.
• Ability to follow structured procedures and demonstrate strong listening and typing accuracy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

The Public Safety Dispatch Network is recruiting for an on-site dispatcher in Missouri. The role involves answering emergency and non-emergency lines, confirming locations and callback details, and applying scripted questions to determine urgency.

You will enter information into dispatch software and promptly forward data to the correct team. Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.