Emergency Communications Dispatcher (24/7 Shifts)

Regional 911 Intake Solutions; Payne (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Payne, OH seeks a dedicated call taker to answer emergency lines, verify locations, and enter data into dispatch software.

The role requires listening, clear communication, and the ability to follow structured procedures; background in customer service or public safety is helpful. Training and certifications are provided for growth and advancement.

Work includes rotating shifts, nights, weekends, and overtime as needed in a demanding public-safety environment.

Qualifications

• HS diploma or equivalent required.
• Previous customer service or public safety experience helpful but not required.
• Assessments and scoring determined by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Attention to detail

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Payne, OH seeks a dedicated call taker to answer emergency lines, verify locations, and enter data into dispatch software.

The role requires listening, clear communication, and the ability to follow structured procedures; background in customer service or public safety is helpful. Training and certifications are provided for growth and advancement.

Work includes rotating shifts, nights, weekends, and overtime as needed in a demanding public-safety environment.