Emergency Communications Call Taker (24/7)

Public Safety Dispatch Network; Holmes (NY); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid leave

Descripción de la vacante

Public Safety Dispatch Network in Holmes, NY is seeking qualified 911 Call Takers to join a public safety communications team. The role focuses on collecting essential information from callers, verifying locations, and coordinating with dispatch partners to ensure timely response.

Training and certifications guide the provision of pre-arrival instructions and safe communications. Candidates typically have a high school diploma and strong listening, typing, and verbal skills.

Formación

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening

Typing

Verbal communication

Educación

High School Diploma

Descripción del empleo

Public Safety Dispatch Network in Holmes, NY is seeking qualified 911 Call Takers to join a public safety communications team. The role focuses on collecting essential information from callers, verifying locations, and coordinating with dispatch partners to ensure timely response.

Training and certifications guide the provision of pre-arrival instructions and safe communications. Candidates typically have a high school diploma and strong listening, typing, and verbal skills.