Emergency Call Taker — 24/7 Dispatch Support

Public Safety Dispatch Network; Brainardsville (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Brainardsville, NY invites applicants for 911 Call Taker opportunities. The role involves taking emergency and nonemergency calls, verifying incident locations, and collecting caller information.

Training is provided for call-taking duties and required certifications are completed during onboarding. Ideal candidates have strong listening skills, fast and accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Brainardsville, NY invites applicants for 911 Call Taker opportunities. The role involves taking emergency and nonemergency calls, verifying incident locations, and collecting caller information.

Training is provided for call-taking duties and required certifications are completed during onboarding. Ideal candidates have strong listening skills, fast and accurate typing, clear verbal communication, and the ability to follow structured procedures.