Emergency 911 Call Taker: Life-Saving Dispatch

Public Safety Dispatch Network; Town of Wolcott (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Wolcott, NY seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for responders. Training and certification will precede full duties.

Roles may require rotating shifts, nights, weekends, holidays, and overtime, with a focus on accuracy, calm communication, and adherence to procedures in a high-pressure environment. The position offers on-site work with opportunities for ongoing training and professional

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call-center experience helpful.
• Ability to pass background checks and required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or recognized equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Wolcott, NY seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for responders. Training and certification will precede full duties.

Roles may require rotating shifts, nights, weekends, holidays, and overtime, with a focus on accuracy, calm communication, and adherence to procedures in a high-pressure environment. The position offers on-site work with opportunities for ongoing training and professional