Emergency Communications Specialist (911 Call Taker)

Public Safety Dispatch Network; Harpursville (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Harpursville, NY seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. You will follow structured procedures, use approved questioning, and provide caller support under training and certification requirements.

The role emphasizes accurate typing, strong listening skills, and effective communication with diverse callers. Training, background checks, and shift work may apply.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Harpursville, NY seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. You will follow structured procedures, use approved questioning, and provide caller support under training and certification requirements.

The role emphasizes accurate typing, strong listening skills, and effective communication with diverse callers. Training, background checks, and shift work may apply.