911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Town of Inlet (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Inlet, NY seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and document details for dispatch teams, ensuring accurate and timely communications.

Successful candidates typically have strong listening skills, precise typing, and clear verbal communication. Training, certifications, and background checks are required for this critical role.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call-center experience may help.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Inlet, NY seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and document details for dispatch teams, ensuring accurate and timely communications.

Successful candidates typically have strong listening skills, precise typing, and clear verbal communication. Training, certifications, and background checks are required for this critical role.