Emergency Communications Dispatcher (911 Call Taker)

Regional 911 Intake Solutions; La Plata (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Regional 911 Intake Solutions in La Plata, Missouri, seeks 911 Call Takers to listen carefully, ask focused questions, and document information for responders.

These roles may involve rotating shifts in a 24/7 environment with training to obtain required certifications. A high school diploma or equivalent is commonly required; strong listening, typing, and communication skills are essential, with assessments set by the agency.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may help.
• Strong listening comprehension and accurate typing required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification scope.

Skills

Listening comprehension

Accurate typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in La Plata, Missouri, seeks 911 Call Takers to listen carefully, ask focused questions, and document information for responders.

These roles may involve rotating shifts in a 24/7 environment with training to obtain required certifications. A high school diploma or equivalent is commonly required; strong listening, typing, and communication skills are essential, with assessments set by the agency.