Emergency Communications Specialist: 911 Call Taker

Regional 911 Intake Solutions; Alamosa (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in La Plata, PR. Responsibilities include handling emergency and nonemergency calls, verifying locations, and entering data into dispatch software. Training and certifications are required to perform pre-arrival instructions.

Applicants should have a high school diploma or equivalent and strong listening and communication skills. Positions may involve shift work including nights and weekends with varying scheduling expectations.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Verbal communication

Typing speed

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in La Plata, PR. Responsibilities include handling emergency and nonemergency calls, verifying locations, and entering data into dispatch software. Training and certifications are required to perform pre-arrival instructions.

Applicants should have a high school diploma or equivalent and strong listening and communication skills. Positions may involve shift work including nights and weekends with varying scheduling expectations.