911 Call Taker - Emergency Communications Operator

Regional 911 Intake Solutions; Durango (CO); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in La Plata is seeking 911 Call Takers to answer emergency lines, verify locations, and document details for responders. You will use approved questions to determine urgency and enter information into dispatch software.

The role requires a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent required.
• Strong listening and accurate data-entry skills.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and verify location and caller information.
• Enter data into dispatch software accurately and promptly.
• Identify urgency using approved questions and provide basic instructions as trained.
• Forward incident details to the appropriate dispatch function.

Skills

Listening skills

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in La Plata is seeking 911 Call Takers to answer emergency lines, verify locations, and document details for responders. You will use approved questions to determine urgency and enter information into dispatch software.

The role requires a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime.