Emergency Call Taker – Make a Critical Impact

Regional 911 Intake Solutions; Frostburg (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Regional 911 Intake Solutions in Frostburg seeks a 911 Call Taker to answer emergency lines, confirm locations, and document details for dispatch. You will enter information into dispatch software and forward data to the correct team.

Applicants should have a high school diploma or equivalent, plus strong listening, accurate typing, and clear verbal communication. Assessments are set by the agency, with rotating shifts and overtime possible.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Frostburg seeks a 911 Call Taker to answer emergency lines, confirm locations, and document details for dispatch. You will enter information into dispatch software and forward data to the correct team.

Applicants should have a high school diploma or equivalent, plus strong listening, accurate typing, and clear verbal communication. Assessments are set by the agency, with rotating shifts and overtime possible.