Emergency Communications Dispatcher - 911 Call Taker

Public Safety Dispatch Network; Atlantic Highlands (NJ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Atlantic Highlands, NJ is seeking a Call Taker to handle 911 call-taking operations. The role involves answering emergency and nonemergency lines, verifying locations, and entering data into dispatch systems.

Training and certifications are required before providing pre-arrival instructions. Successful candidates will need a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and clear verbal communication essential.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Atlantic Highlands, NJ is seeking a Call Taker to handle 911 call-taking operations. The role involves answering emergency and nonemergency lines, verifying locations, and entering data into dispatch systems.

Training and certifications are required before providing pre-arrival instructions. Successful candidates will need a high school diploma or equivalent and strong listening, typing, and verbal communication skills.