911 Call Taker — First-Response Communications Pro

Public Safety Dispatch Network; Highland Lakes (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified candidates for 911 Call Taker opportunities in Highland Lakes, NJ. The role involves handling emergency and nonemergency calls, verifying locations and caller information, and entering data into dispatch software with adherence to established procedures.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension is essential for accurately receiving and documenting information.
• Accurate typing and clear verbal communication are critical for precise data entry and caller interaction.
• Ability to follow structured procedures ensures consistent call-taking processes.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking qualified candidates for 911 Call Taker opportunities in Highland Lakes, NJ. The role involves handling emergency and nonemergency calls, verifying locations and caller information, and entering data into dispatch software with adherence to established procedures.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.