Emergency 911 Call Taker — Atlantic City, Critical Response

Regional 911 Intake Solutions; Atlantic City (NJ); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

Regional 911 Intake Solutions in Atlantic City, NJ seeks motivated individuals for 911 Call Taker roles. You will listen to emergency calls, verify locations, and document critical information for responders.

No dispatch experience required, though prior customer service helps. Candidates should have a high school diploma, strong typing, and clear communication; training and certifications are provided.

Qualifikationen

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication essential.
• Ability to follow structured procedures and work under pressure.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Active listening

Typing speed

Clear verbal communication

Structured procedures

Customer service

Ausbildung

High School Diploma or GED

Jobbeschreibung

Regional 911 Intake Solutions in Atlantic City, NJ seeks motivated individuals for 911 Call Taker roles. You will listen to emergency calls, verify locations, and document critical information for responders.

No dispatch experience required, though prior customer service helps. Candidates should have a high school diploma, strong typing, and clear communication; training and certifications are provided.