Emergency Dispatcher: 24/7 Critical 911 Support

Emergency Telecommunicator Services; South Greenfield (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services in Missouri seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. Duties include taking emergency calls, gathering information, and coordinating resources per agency procedures.

Role requires calm communication, attention to detail, and the ability to handle multiple systems. Training, certifications, and shift work may apply. Employment involves potential overtime and varied schedules.

Qualifications

• High school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Missouri seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. Duties include taking emergency calls, gathering information, and coordinating resources per agency procedures.

Role requires calm communication, attention to detail, and the ability to handle multiple systems. Training, certifications, and shift work may apply. Employment involves potential overtime and varied schedules.