Emergency Communications Dispatcher (24/7 Shifts)

National Public Safety Careers; North Kingsville (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

National Public Safety Careers is seeking a dedicated 911 Call Taker for the North Kingsville, OH area. You will answer emergency and nonemergency calls, confirm locations and callbacks, and enter details into call-processing software to support rapid dispatch decisions.

Applicants should demonstrate strong listening, precise typing, clear communication, and the ability to follow structured procedures. Background checks and training certifications will be conducted as required.

Qualifications

• High school diploma or equivalent required or helpful.
• Experience in customer service or public safety is advantageous.
• Strong listening, typing, verbal communication, and procedural skills required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking a dedicated 911 Call Taker for the North Kingsville, OH area. You will answer emergency and nonemergency calls, confirm locations and callbacks, and enter details into call-processing software to support rapid dispatch decisions.

Applicants should demonstrate strong listening, precise typing, clear communication, and the ability to follow structured procedures. Background checks and training certifications will be conducted as required.