Emergency Communications Dispatcher – 24/7 Call-Taking

National Public Safety Careers; West Milton (OH); Presencial; USD 35.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers seeks 911 Call Takers for vacancies in West Milton, OH. This role involves handling emergency calls, confirming locations, and entering data into dispatch systems. Training and certifications may be required, with potential for rotating shifts and 24-hour operations.

Candidates typically need a high school diploma, good listening and typing skills, and the ability to follow procedures. Benefits vary by employer and appointment type.

Formación

• High school diploma or recognized equivalent.
• Customer service or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Conocimientos

Listening comprehension

Typing

Verbal communication

Procedural follow-through

Educación

High school diploma or GED

Descripción del empleo

National Public Safety Careers seeks 911 Call Takers for vacancies in West Milton, OH. This role involves handling emergency calls, confirming locations, and entering data into dispatch systems. Training and certifications may be required, with potential for rotating shifts and 24-hour operations.

Candidates typically need a high school diploma, good listening and typing skills, and the ability to follow procedures. Benefits vary by employer and appointment type.