Emergency Communications Dispatcher - 24/7 Public Safety

Harris County Toll Road Authority; Houston (TX); On-site; USD 48,000 - 68,000; Full time

Job summary

Harris County Toll Road Authority seeks a Dispatcher to answer emergency and non-emergency calls and coordinate resources via two-way radio. You will manage CAD entries, monitor field units, and liaise with Law Enforcement and Incident Response Teams to ensure rapid, safe response to incidents.

Responsibilities include monitoring cameras, notifying the public of incidents, and maintaining incident data. Requires a high school diploma, TCOLE certification, and prior dispatch experience.

Qualifications

• High school diploma or equivalent required.
• Must have Basic TCOLE certification prior to as a Dispatcher.
• Minimum one year of prior experience as a Dispatcher.
• NIMS 100, 200, 700, and 800 training/certification.

Responsibilities

• Dispatches and monitors radio for Law Enforcement and Incident Response Team; relays calls for service and communications.
• Handles incoming emergency and non-emergency calls and enters calls into CAD system.
• Maintains field unit status to ensure officer safety during incidents.
• Coordinates with Law Enforcement, Incident Response Units, and resources for active incidents.
• Monitors roadway cameras for incidents affecting traffic and notifies the public.
• Notifies of incidents and maintains data related to property damage or liability.

Skills

Attention to detail

Effective communication

Typing 45 wpm

Multi-tasking

Telephone etiquette

Stress management

Education

High school diploma or equivalent

Basic TCOLE certification

Minimum 1 year Dispatcher experience

NIMS 100/200/700/800

Tools

Microsoft Office Suite

Job description

Harris County Toll Road Authority seeks a Dispatcher to answer emergency and non-emergency calls and coordinate resources via two-way radio. You will manage CAD entries, monitor field units, and liaise with Law Enforcement and Incident Response Teams to ensure rapid, safe response to incidents.

Responsibilities include monitoring cameras, notifying the public of incidents, and maintaining incident data. Requires a high school diploma, TCOLE certification, and prior dispatch experience.