Emergency Communications Technician - Dispatch & CAD

Dallas County; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A local government agency is seeking a Communication Technician to monitor emergency calls and provide support for dispatch operations. This entry-level full-time role requires effective communication skills, a high school diploma or equivalent, and the ability to perform under pressure. Candidates must be at least 18 years old and able to obtain a Telecommunicator License in Texas. The position offers a dynamic work environment covering various shifts and is essential for public safety operations.

Qualifications

• Must be at least 18 years old and hold a relevant diploma or GED.
• Ability to establish and maintain effective working relationships.
• Required to undergo a polygraph and background investigation.

Responsibilities

• Receive and direct incoming emergency and complaint calls.
• Monitor logged calls on the CAD system and dispatch support as needed.
• Handle 911 telephone calls and secure emergency assistance.

Skills

Effective communication

Ability to type 35 wpm

Customer service skills

Education

Graduation from accredited high school/GED Program

15 hours of college or 6 months as telecommunicator

Job description

A local government agency is seeking a Communication Technician to monitor emergency calls and provide support for dispatch operations. This entry-level full-time role requires effective communication skills, a high school diploma or equivalent, and the ability to perform under pressure. Candidates must be at least 18 years old and able to obtain a Telecommunicator License in Texas. The position offers a dynamic work environment covering various shifts and is essential for public safety operations.