Public Safety Dispatcher

Harris County; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Harris County is seeking a Dispatcher to handle incoming emergency and non-emergency calls, dispatch resources via radio, and coordinate with Law Enforcement and Incident Response Units. The role includes monitoring roadway cameras and notifying the public of incidents affecting traffic.

The position operates 24/7, with shifts including days, evenings, nights, weekends, and holidays. Qualified candidates will have a high school diploma or equivalent, Basic TCOLE certification, at least 1 year of

Qualifications

• High school diploma or equivalent required.
• Basic TCOLE certification required prior to appointment.
• Minimum 1 year of dispatcher experience.
• NIMS 100, 200, 700, and 800 training/certification.

Responsibilities

• Answer incoming emergency and non-emergency calls and dispatch resources via two-way radio.
• Coordinate with Law Enforcement and Incident Response Units to ensure proper resources are deployed.
• Monitor roadway cameras and notify the public of incidents affecting traffic.
• Disseminate information and maintain detailed records in accordance with procedures.
• Operate in a 24/7 shift environment, including days, evenings, nights, weekends, and holidays.

Skills

Attention to detail

Grammar & punctuation

Telephone etiquette

Communication skills

Multitasking

Microsoft Office Suite

Typing speed 45 wpm

Interpersonal relations

Education

High school diploma or equivalent

Basic TCOLE certification

Minimum 1 year dispatcher experience

NIMS 100/200/700/800

Tools

Microsoft Office Suite

Job description

Duties and Responsibilities:

HCTRA Dispatchers are responsible for answering incoming emergency and non-emergency phone calls made to the Dispatch Center and dispatches appropriate resources (Law Enforcement or Incident Response Units) via two-way radio. Dispatchers coordinate with Law Enforcement and Incident Response Units to ensure that every active incident has all the appropriate resources required (Fire/EMS, Maintenance, Wreckers, etc.). Dispatchers monitor roadway cameras from around the Toll Road and notifies the public of any active incidents that may affect traffic.

Other Duties:

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

Harris County Is an Equal Opportunity Employer

Education and Experience:

• High school diploma or its equivalent from an accredited institution.
• Must have Basic TCOLE certification prior to as a Dispatcher.
• Minimum one year of prior experience as a Dispatcher.
• NIMS 100, 200, 700, and 800.

Knowledge, Skills, and Abilities:

• Strong attention to detail.
• Knowledge of the rules of grammar and punctuation.
• Knowledge of telephone etiquette.
• Effective communication skills.
• Ability to prepare detailed spreadsheets.
• Ability to prepare business correspondence.
• Ability to multi-task.
• Ability to communicate efficiently and effectively.
• Ability to effectively use Microsoft Office Suite.
• Ability to handle high stress situations.
• Ability to type 45 words per minute.
• Ability to maintain good working relationships.

Physical Demands:

• Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time.
• Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

NOTE:

Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Position Type and Typical Hours Work:

• The dispatch center operates 24 hours a day, 7 days a week.
• This is a full time position that may work days, evenings, nights, weekends and holidays.

Work Environment:

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.There are no major sources of discomfort. A normal office environment with acceptable lighting, temperature, and air conditions is provided.

Reporting Relationships:

Reports To Position: Dispatch Manager, Dispatch Supervisor

Supervises Positions: N/A

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Harris County is an Equal Opportunity Employer and is committed to providing equal employmentopportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicablefederal and state laws.