Public Safety Dispatcher: CAD & Communications Pro

Harker Heights, City of (TX); Harker Heights (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Harker Heights seeks a Dispatcher to handle non-emergency calls, enter information into the CAD system, and support dispatch operations. The role involves taking calls, routing to appropriate staff, and maintaining logs and records.

Candidates should have a high school diploma, pass required typing tests, and complete licensing training for TCOLE certification as part of ongoing duties.

Qualifications

• High school diploma or equivalent required.
• Typing test may be required or attached if available.

Responsibilities

• Receive non-emergency calls from the public and determine incident nature.
• Enter all necessary information into the CAD system.
• Maintain contact with the public and responders; verify locations.
• Answer maintenance service emergencies during weekends/holidays.
• Route calls to appropriate departments and staff.
• Retrieve information from teletype networks.
• Perform record-keeping, filing, and general clerical duties.
• Maintain logs and generate reports.

Skills

Typing tests

Public relations

Communication

Education

High school diploma

Tools

CAD system

Teletype networks

Job description

City of Harker Heights seeks a Dispatcher to handle non-emergency calls, enter information into the CAD system, and support dispatch operations. The role involves taking calls, routing to appropriate staff, and maintaining logs and records.

Candidates should have a high school diploma, pass required typing tests, and complete licensing training for TCOLE certification as part of ongoing duties.