Emergency Communications Dispatcher – 24/7 Call Taker

National Public Safety Careers; Glen Rose (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

National Public Safety Careers is seeking qualified 911 call-takers in Glen Rose, TX to answer emergency and nonemergency lines and enter details into dispatch systems. This role requires attentiveness, accurate typing, and clear communication, with training and eligibility checks.

Candidates with strong listening skills and customer service experience will thrive in a fast-paced environment where shifts may include nights, weekends, and holidays.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening comprehension and clear verbal communication.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified 911 call-takers in Glen Rose, TX to answer emergency and nonemergency lines and enter details into dispatch systems. This role requires attentiveness, accurate typing, and clear communication, with training and eligibility checks.

Candidates with strong listening skills and customer service experience will thrive in a fast-paced environment where shifts may include nights, weekends, and holidays.