Emergency Communications Call Taker (24/7 Shifts)

National Public Safety Careers; Eldorado (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers in Eldorado, Texas is seeking 911 Call Takers to be the first point of contact for emergency reporting. You will ask focused questions, confirm locations, and document information for responders to coordinate effective responses.

Shifts may include rotating nights and overtime. A high school diploma or equivalent is required; prior customer service or public safety experience helps.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Eldorado, Texas is seeking 911 Call Takers to be the first point of contact for emergency reporting. You will ask focused questions, confirm locations, and document information for responders to coordinate effective responses.

Shifts may include rotating nights and overtime. A high school diploma or equivalent is required; prior customer service or public safety experience helps.