Emergency 911 Call Taker — 24/7 Shifts

Public Safety Dispatch Network; Rosharon (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Rosharon, TX seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller information, and document details for responders. Training and certification govern the provision of authorized pre-arrival instructions.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures while using dispatch software.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Rosharon, TX seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller information, and document details for responders. Training and certification govern the provision of authorized pre-arrival instructions.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures while using dispatch software.