Emergency Call Taker — Join a Vital Public Safety Team

National Public Safety Careers; Rosser (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers in Rosser, Texas seeks 911 Call Takers to handle emergency and non-emergency calls, confirm locations, and document details in dispatch systems. Shifts may rotate, with overtime as needed to cover 24-hour operations.

Applicants should have a high school diploma or GED; previous customer service or public safety experience is helpful though not always required. Training and certifications are provided; benefits may vary by appointment type.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or telephone support experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Telephone support

Public safety experience

Call-processing software

Dispatch software

Education

High School Diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Rosser, Texas seeks 911 Call Takers to handle emergency and non-emergency calls, confirm locations, and document details in dispatch systems. Shifts may rotate, with overtime as needed to cover 24-hour operations.

Applicants should have a high school diploma or GED; previous customer service or public safety experience is helpful though not always required. Training and certifications are provided; benefits may vary by appointment type.