Emergency Call Taker — Launch Public Safety Career

Public Safety Dispatch Network; Garland (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Garland, TX seeks 911 Call Takers to handle emergency and nonemergency calls, verify details, and document information for dispatch teams. The role requires strong listening, accurate typing, clear verbal communication, and strict adherence to procedures.

Applicants may come from customer service or public safety backgrounds. Training and certifications are provided; shifts may include nights, weekends, and overtime as needed.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedure adherence

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Garland, TX seeks 911 Call Takers to handle emergency and nonemergency calls, verify details, and document information for dispatch teams. The role requires strong listening, accurate typing, clear verbal communication, and strict adherence to procedures.

Applicants may come from customer service or public safety backgrounds. Training and certifications are provided; shifts may include nights, weekends, and overtime as needed.