Emergency Communications Dispatcher

Ingham County; Lansing (MI); On-site; USD 35,000 - 50,000; Part time

Job summary

Ingham County is seeking a 9-1-1 Temporary Employee to handle emergency and non-emergency calls in a 24/7 dispatch environment under the Director. The role determines location and priority, coordinates with units, and provides pre-arrival medical instructions as needed.

Responsibilities include CAD/radio operation, data entry, and potential dispatch of units. Requires high school diploma and experience in high-volume call centers, with willingness to cover short-notice shifts and pass background

Qualifications

• High School Diploma or equivalent is required.
• Experience in a high-volume customer service center or emergency response dispatch is required.
• Must pass data entry keyboarding test; LEIN processing status required; background checks.
• CPR/EMD training is preferred.
• Willingness to work 12-hour shifts and cover short-notice shifts; up to 30 hours weekly.

Responsibilities

• Learn and maintain operational efficacy of necessary systems, resources, and equipment.
• Receives, evaluates, and prioritizes calls for emergency and non-emergency service.
• Provides pre-arrival emergency medical instructions to the public while emergency personnel are in route.
• Coordinates information between the public and emergency personnel via a Computer Aided Dispatch system (CAD) as well as radios, mobile data terminals, telephones, and other communication devices.
• Queries, processes and retrieves local court or public safety systems for criminal justice information.
• Regularly performs data entry fluidly and accurately.
• If qualified and operationally necessary, dispatches appropriate emergency units including law enforcement, fire, medical or other services.
• Monitors multiple public safety radio talk groups and responds to specific requests or needs.
• Work an unstructured schedule covering unfilled hours of a 24/7/365 operation. Shifts duration up to 12 hours, including breaks.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Education

High School Diploma or equivalent

College coursework in Criminal Justice or Emergency Services or Public Safety or related field

Job description

Ingham County is seeking a 9-1-1 Temporary Employee to handle emergency and non-emergency calls in a 24/7 dispatch environment under the Director. The role determines location and priority, coordinates with units, and provides pre-arrival medical instructions as needed.

Responsibilities include CAD/radio operation, data entry, and potential dispatch of units. Requires high school diploma and experience in high-volume call centers, with willingness to cover short-notice shifts and pass background