COMMUNICATIONS DISPATCHER (PT)

City of Dearborn Career Opportunities; Dearborn (MI); On-site; USD 34,095 - 48,560; Part time

Job summary

The City of Dearborn Career Opportunities is seeking a part-time dispatcher for the Dearborn Administrative Center. This role involves operating modern communications equipment and responding to emergency and non-emergency calls while maintaining professionalism during stressful situations.

Candidates must have a high school diploma or GED, along with at least one year of experience in a 911 dispatch center. Emergency Medical Dispatcher certification is preferred. Salary starts at $30.00 per hour with a maximum of 28 hours per week.

Qualifications

• Graduation from an accredited high school or GED equivalent.
• Minimum one-year experience dispatching in a municipal, county, or state operated 911 dispatch center.
• Emergency Medical Dispatcher certification preferred.

Responsibilities

• Operate two-way radio and telephone equipment for communications.
• Evaluate and dispatch police, fire, and emergency medical services.
• Maintain professionalism during high volume work periods.

Skills

Ability to operate two-way radio

Verbal communication in English

Ability to operate a microcomputer

Ability to prioritize multiple demands

Knowledge of Arabic language

Education

High school diploma or GED equivalent

Job description

Job Details

Job Location: Dearborn Administrative Center - Dearborn, MI 48126

Position Type: Part Time

Salary: Minimum $30.00 per hour (Maximum of 28 hours per week)

Distinguishing Features of Work

This is highly responsible shift work, involving the operation of modern communications equipment, including computers, radios and telephones. Employees receive emergency 9-1-1 and non-emergency calls, complaints and inquiries from the public, evaluate and dispatch police, fire and emergency medical services. The work of this division is maintained twenty-four hours per day, seven days per week, including weekends and holidays. Employees are assigned to work day, afternoon and midnight shifts, including frequent weekends and holidays. This is sedentary work.

Duties and Responsibilities (Essential Job Functions)

• Ability to operate two-way radio and multiple line telephone equipment in order to send and receive both emergency and non-emergency communications.
• Ability to discern voice and other auditory signals as necessary in receiving telephone and radio communications.
• Ability to perform functions efficiently and effectively while maintaining an appropriate level of professionalism during stressful, high volume work periods.
• Ability to communicate verbally in English using appropriate grammar and diction; knowledge of Arabic language helpful.
• Ability to deal with multiple demands simultaneously, to prioritize and adjust priorities as needed.
• Ability to operate a microcomputer or terminal keyboard.
• Ability to discern a range of colors on a color computer monitor.
• Ability to operate Tele Typewriter (TTY) and other equipment as appropriate.

Qualifications

Graduation from an accredited high school or GED equivalent.

• Must have a minimum of one-year of experience dispatching in a municipal, county, or state operated 911 dispatch center.
• Emergency Medical Dispatcher certification through the International Academy of Emergency Medical Dispatch (IAED) is preferred.

Parts and Weights of the Hiring Process

Oral Board 100%

Post Employment Offer Requirements

Satisfactory completion of background investigation and medical examination prior to start date.

Other Details

Continuous until filled.