911 Dispatcher & Communications Specialist

Effingham County Chamber of Commerce; Springfield (GA); On-site; USD 26,000 - 28,000; Full time

Job summary

Effingham County is seeking a full-time Communications Officer in the E-911 Center. This role handles emergency and non-emergency calls, dispatches units, and coordinates with police, fire, EMS, and other responders.

The position requires calm under pressure, strong communication, attention to detail, and the ability to multitask in a busy environment. Training begins with GA POST Basic Communications Officer certification within six months, plus EMT, GCIC Terminal Operator certifications.

Qualifications

• High school diploma or GED required.
• Be at least 18 years old.
• Pass an extensive criminal history background check.
• Be able to multi-task in a busy, hectic environment.
• GA POST Basic Communications Officer certification within six months of hire.

Responsibilities

• Receive emergency and non-emergency calls into the communications center.
• Monitor police, fire, and EMS radio traffic.
• Dispatch appropriate units to emergencies and routine calls.
• Provide information and refer callers to appropriate staff or agencies.
• Receive and process Animal Control calls and validate 911 address information.
• Log calls and dispatch information into the CAD system.
• Notify field units and agencies as needed.
• Enter information through GCIC/NCIC systems.

Skills

Multitasking

Strong communication

Calm under pressure

Attention to detail

Education

High School Diploma or GED

GA POST Basic Communications Officer certification (within 6 months)

Emergency Medical Dispatcher certification

GCIC Terminal Operator certification

Job description

Effingham County is seeking a full-time Communications Officer in the E-911 Center. This role handles emergency and non-emergency calls, dispatches units, and coordinates with police, fire, EMS, and other responders.

The position requires calm under pressure, strong communication, attention to detail, and the ability to multitask in a busy environment. Training begins with GA POST Basic Communications Officer certification within six months, plus EMT, GCIC Terminal Operator certifications.