Emergency Communications Dispatcher — 24/7 Public Safety

Dearborn, City of (MI); Dearborn (MI); On-site; USD 34,000 - 49,000; Full time

Job summary

The City of Dearborn is seeking a 911 dispatch professional to operate two-way radio and multi-line telephone systems for dispatching police, fire, and EMS. The role requires handling emergency and non-emergency communications with professionalism in a 24/7 operation.

Qualifications include a high school diploma or GED and at least one year of dispatch experience. AED certification is preferred and background checks are required before start date.

Qualifications

• Graduation from an accredited high school or GED equivalent.
• Candidates MUST have a minimum of one-year of experience dispatching in a municipal, county, or state operated 911 dispatch center.
• Emergency Medical Dispatcher certification through the IAED is preferred.

Responsibilities

• Operate two-way radio and multiple line telephone equipment to send and receive emergency and non-emergency communications.
• Discern voice and other auditory signals in telephone and radio communications.
• Perform duties while maintaining professionalism during stressful, high volume periods.
• Communicate verbally in English with proper grammar and diction; Arabic language knowledge is helpful.
• Handle multiple demands simultaneously, prioritize, and adjust priorities as needed.
• Operate a microcomputer or terminal keyboard.
• Discern a range of colors on a color computer monitor.
• Operate Tele Typewriter (TTY) and other equipment as appropriate.

Skills

Two-way radio operation

Telephone handling

English communication

Color vision

Education

High school diploma or GED

Job description

The City of Dearborn is seeking a 911 dispatch professional to operate two-way radio and multi-line telephone systems for dispatching police, fire, and EMS. The role requires handling emergency and non-emergency communications with professionalism in a 24/7 operation.

Qualifications include a high school diploma or GED and at least one year of dispatch experience. AED certification is preferred and background checks are required before start date.