911 Dispatcher: Emergency Communications Specialist

Catawba County Government; Newton (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Catawba County Emergency Services seeks reliable Telecommunicators for the 911 Communications Center. You will answer 911 and non-emergency calls, gather information, and dispatch police, fire, and EMS units using CAD and radio systems.

Requires high school diploma or GED, 18+, ability to pass CritiCall, and willingness to work 12-hour day or night shifts including weekends; confidentiality and calm under pressure are essential.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Able to pass CritiCall exam as part of the selection process.
• Must meet Division of Criminal Information (DCI) standards.

Responsibilities

• Answer and process emergency and non-emergency calls for service.
• Gather essential details and determine the appropriate level of response.
• Dispatch public safety units via two-way radio and CAD.
• Determine response requirements for medical emergencies using the EMD program.
• Document call details and maintain responder status updates in CAD.
• Perform DCI queries and relay critical information.
• Read and interpret maps to assist responders and callers.
• Maintain confidentiality and secure access to sensitive data.
• Support after-hours calls for other County departments.
• Learn and obtain all necessary certifications.
• Must be flexible with work schedule, including holidays, nights, weekends, and overtime as needed.

Skills

Customer service

Multitasking

Communication skills

Typing 35 wpm

Listening

Calm under pressure

Teamwork

Education

High school diploma or GED

Tools

CAD software

Job description

Catawba County Emergency Services seeks reliable Telecommunicators for the 911 Communications Center. You will answer 911 and non-emergency calls, gather information, and dispatch police, fire, and EMS units using CAD and radio systems.

Requires high school diploma or GED, 18+, ability to pass CritiCall, and willingness to work 12-hour day or night shifts including weekends; confidentiality and calm under pressure are essential.