Emergency Communications Call Taker – Urgent Response

National Public Safety Careers; Concordia (KS); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for a 911 Call Taker in Concordia, KS. You will answer emergency and nonemergency lines, verify locations, and document information for responders. Requirements include a high school diploma or GED, strong listening, accurate typing, and clear verbal communication.

Training and certifications may be required by the appointing agency. Benefits may include health insurance, retirement contributions, paid leave, and ongoing training opportunities.

Qualifications

• High school diploma or GED required or recognized equivalent.
• Strong listening, accurate typing and clear verbal communication skills.
• Ability to follow structured procedures during calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training boundaries.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or GED

Job description

National Public Safety Careers is recruiting for a 911 Call Taker in Concordia, KS. You will answer emergency and nonemergency lines, verify locations, and document information for responders. Requirements include a high school diploma or GED, strong listening, accurate typing, and clear verbal communication.

Training and certifications may be required by the appointing agency. Benefits may include health insurance, retirement contributions, paid leave, and ongoing training opportunities.