911 Call Taker – 24/7 Essential Support

National Public Safety Careers; Ness City (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Ness City, Kansas. The role involves handling emergency and nonemergency lines, confirming locations and callback information, and documenting details for dispatch coordination.

Applicants should have strong listening skills, accurate typing, and clear verbal communication. Training, background checks, and certifications will be required per agency guidelines.

Qualifications

• High school diploma or equivalent required.
• Customer service or telephone support experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High School Diploma or equivalent

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Ness City, Kansas. The role involves handling emergency and nonemergency lines, confirming locations and callback information, and documenting details for dispatch coordination.

Applicants should have strong listening skills, accurate typing, and clear verbal communication. Training, background checks, and certifications will be required per agency guidelines.