911 Call Taker: Critical Emergency Communications

Public Safety Dispatch Network; Hutchinson (KS); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Hutchinson, KS seeks a dedicated 911 Call Taker to join the team. You will respond to emergency calls, verify locations, document details, and coordinate with dispatch units to ensure rapid responder deployment.

Candidates typically hold a high school diploma or equivalent and have strong listening, typing, and communication skills. Some vacancies prefer prior customer service or public safety experience; training and certifications are provided as required.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Hutchinson, KS seeks a dedicated 911 Call Taker to join the team. You will respond to emergency calls, verify locations, document details, and coordinate with dispatch units to ensure rapid responder deployment.

Candidates typically hold a high school diploma or equivalent and have strong listening, typing, and communication skills. Some vacancies prefer prior customer service or public safety experience; training and certifications are provided as required.