Emergency Communications Call Taker - Public Safety

Public Safety Dispatch Network; Delmar (NY); On-site; USD 38,000 - 54,000; Full time

Job summary

Public Safety Dispatch Network seeks qualified candidates for 911 Call Taker roles in Delmar, NY. The position involves handling emergency and nonemergency lines, confirming locations, obtaining callbacks, and entering details into dispatch systems with strict adherence to procedures.

Ideal applicants have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network seeks qualified candidates for 911 Call Taker roles in Delmar, NY. The position involves handling emergency and nonemergency lines, confirming locations, obtaining callbacks, and entering details into dispatch systems with strict adherence to procedures.

Ideal applicants have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.