Emergency Call Taker — 24/7 Dispatch Support

Public Safety Dispatch Network; New Suffolk (NY); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in New Suffolk, NY. This role involves taking emergency and nonemergency calls, gathering location and caller data, and documenting details for responders.

Ideal candidates may have a high school diploma and strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided as needed.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow procedures.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into dispatch software.
• Forward incident information promptly to dispatch.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Customer service

Public safety experience

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in New Suffolk, NY. This role involves taking emergency and nonemergency calls, gathering location and caller data, and documenting details for responders.

Ideal candidates may have a high school diploma and strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided as needed.