Emergency Communications Call Taker | 24/7 Shifts & Training

Public Safety Dispatch Network; Brier Hill (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Brier Hill, NY to handle emergency and nonemergency calls, verify locations, and document details for responders.

Candidates should have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. On-site work with potential shift variation is standard in public safety environments.

Qualifications

• High school diploma or equivalent
• Strong listening and typing skills
• Clear verbal communication
• Ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Attention to detail

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Brier Hill, NY to handle emergency and nonemergency calls, verify locations, and document details for responders.

Candidates should have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. On-site work with potential shift variation is standard in public safety environments.