Emergency Call Taker — 24/7 Public Safety Dispatch Expert

Public Safety Dispatch Network; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Corona, NY seeks diligent 911 Call Takers to listen, verify locations, and document information for responders. You will answer emergency and nonemergency lines, confirm incident details, and relay critical data to dispatch teams.

Candidates typically hold a high school diploma, have strong listening and typing skills, clear communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent commonly required.
• Customer service/public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide allowed pre-arrival instructions only within training and certification.

Skills

Listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Corona, NY seeks diligent 911 Call Takers to listen, verify locations, and document information for responders. You will answer emergency and nonemergency lines, confirm incident details, and relay critical data to dispatch teams.

Candidates typically hold a high school diploma, have strong listening and typing skills, clear communication, and the ability to follow structured procedures.