Emergency Communications Specialist (911 Call Taker)

Public Safety Dispatch Network; Chicago (IL); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Illinois seeks skilled 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for responders. You will work with trained procedures and dispatch software to relay critical information.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to stay calm under pressure; training leads to certification and 24/7 shift availability.

Qualifications

• Strong listening comprehension.
• Accurate typing ability.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Illinois seeks skilled 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for responders. You will work with trained procedures and dispatch software to relay critical information.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to stay calm under pressure; training leads to certification and 24/7 shift availability.