Emergency Communications Call Taker - 24/7 Shifts & Training

National Public Safety Careers; Finksburg (MD); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

National Public Safety Careers seeks qualified 911 Call Takers in Finksburg, MD to handle emergency calls, verify locations, and relay critical details to dispatch teams. Candidates should demonstrate strong listening, accurate typing, and calm verbal communication under pressure.

Training and certification will shape responsibilities, as job duties include following established procedures, utilizing dispatch software, and supporting callers with pre-arrival guidance.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension is essential for accurate information gathering.
• Accurate typing and clear verbal communication are important for efficient data entry.
• Ability to follow structured procedures during emergency calls.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Formation

High school diploma or recognized equivalent

Description du poste

National Public Safety Careers seeks qualified 911 Call Takers in Finksburg, MD to handle emergency calls, verify locations, and relay critical details to dispatch teams. Candidates should demonstrate strong listening, accurate typing, and calm verbal communication under pressure.

Training and certification will shape responsibilities, as job duties include following established procedures, utilizing dispatch software, and supporting callers with pre-arrival guidance.