911 Emergency Call Taker — Be the Frontline Hero

National Public Safety Careers; Emmitsburg (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers in Emmitsburg, MD is seeking dedicated 911 Call Takers. You will answer emergency and nonemergency calls, verify locations, and document essential details using dispatch software to coordinate rapid responses.

Candidates should have strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures. Training and certifications may be required; shifts may include nights and weekends.

Qualifications

• Strong listening and comprehension skills required.
• Accurate typing and fast data entry abilities.
• Clear verbal communication and following procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Typing speed

Verbal communication

Multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Emmitsburg, MD is seeking dedicated 911 Call Takers. You will answer emergency and nonemergency calls, verify locations, and document essential details using dispatch software to coordinate rapid responses.

Candidates should have strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures. Training and certifications may be required; shifts may include nights and weekends.