Critical 911 Call Taker — 24/7 Emergency Communications

National Public Safety Careers; Smithsburg (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Smithsburg, MD. This role involves handling emergency and nonemergency calls, verifying locations, and documenting details for dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening and communications skills. Training, certifications, and background checks are part of the process. Benefits and varied shifts are typical in this field.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience is helpful but not always required.
• Strong listening skills and clear verbal communication are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training guidelines.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Smithsburg, MD. This role involves handling emergency and nonemergency calls, verifying locations, and documenting details for dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening and communications skills. Training, certifications, and background checks are part of the process. Benefits and varied shifts are typical in this field.